Service Desk Technician in Falls Church, VA at HITT

Date Posted: 5/21/2020

Job Snapshot

Job Description

Service Desk Technician

HITT Contracting ( is headquartered in the Washington, DC area (Falls Church, VA), with regional offices throughout the US. Our company has a strong, 80+ year history of success in the nationwide commercial construction market and offers a positive, diverse, team-oriented work environment. Year over year, we are ranked as one the top companies to work for in the Washington DC area by the Washington Post.

HITT is seeking a Service Desk Technician to join the IT Department. The ideal candidate will be responsible for supporting, troubleshooting, and maintaining all the IT services required by the company. The Service Desk Technician is responsible for resolving service issues, supporting projects, and assisting the HITT user community with all levels of technical support.


  • Provide Tier 1, Tier 2, and basic Tier 3 support
  • Serves as the technical service desk technician responsible for the installation, operation, and maintenance of all IT user services
  • Provide support on mobile device and mobile device management using Intune
  • Ensure user and support documentation is maintained
  • Deploy, administer and support Microsoft O365 technologies
  • Proficient understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy
  • Experience using SCCM for computer imaging
  • Advanced knowledge of Windows 10 Enterprise deployments
  • Experience using Microsoft Autopilot with Intune preferred


  • 4+ years in a technical support role
  • Outgoing and customer service focused personality
  • Ability to multi-task and maintain a positive attitude during stressful situations
  • Ability to work on multiple projects simultaneous with frequent interruptions
  • Maintain positive working relationships with co-workers and vendors
  • Proactively and continually expand professional development 

HITT Contracting Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.